appsog | The Trust versus IT

Source: appsog | The Trust versus IT

Throughout local government in the UK the move to trust status for certain elements of council services has been seen as a money saving and future proofing strategy. Certainly savings have been made on rates, buildings and general management. The next question that established trusts must be asking themselves is the what next with regard to further economies?

The what next in the opinion of Apps on Glass comes in the form of reviewing the level of disaggregation from the Council that created the trust in the first place. What does that mean? Many trusts are still buying services from the council and in some instances are required to do so for at least the first two years of the trust’s existence. A particularly good example of this can be found in how IT services are delivered to many trusts.

IT recharge

Apps on Glass have been meeting with trusts across the UK and the one common denominator is the nagging worry that when it comes to IT what are they paying for exactly? In some instances, the question has already been asked of Council IT (both “in house” and outsourced large IT providers I should add) and the trust has simply been told that they are paying for their share of IT resource. Fine say the trustees but please could we have a little more detail rather than just a bottom line bill, surely there must be more detail? The old maths exam adage “please show your working” comes to mind. Now this is where things get a little tricky – it seems when challenged some IT providers are struggling to justify the re – charge applied to their respective customer, the trusts. The reaction of IT seems to fall into three main categories;

  1. We cannot provide that detail – a simple admittance that when it comes to supplying a trust Council IT cannot provide a breakdown of what is being used and when.

  2. You do not need that detail – a rather arrogant view that somehow the trust has the impudence to question IT costings.

  3. We will not change how we deliver our services just for you – again a rather arrogant view that the trusts should just accept the “wonderful” service they are getting. Time to move when the two years are up in my opinion.

Familiar story?

If those three points sound familiar – don’t worry you are not alone. Other trusts are starting to challenge what they are paying IT for and indeed preparing for the next phase of IT delivery i.e. exiting from current arrangements as soon as possible!

What to do next?

This problem has arisen because IT was not seen as an important part of a trust’s disaggregation from the council. We suspect in some cases that the IT recharge applied to the trust may be subsidising “savings” that IT have made within the Council provision.

Apps on Glass have developed a strategy and technology to help trusts to achieve the following;

  1. Establish the true cost of delivering their current IT deployment.

  2. Define where efficiencies can be quickly made in the current provision.

  3. Provide an agile and cost effective environment to enable trusts to migrate quickly from a current provider and realise considerable IT savings – £35 per staff user per month in the case of one trust.

Get in touch with us through or contact Will Blackburn at if you would like to find out more about delivering IT savings across your organisation.

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